COVID-19: Booking Flexibly and Travelling Safely

At Budget, the safety and wellbeing of our customers and staff is our number one priority. As the world continues to recover and reopen, we’re maintaining our enhanced safety protocols, as well as flexibility for bookings. Car and truck rental can provide a private travel solution, a safer alternative to some other transport modes where the customer can control their own environment.

October COVID-19 Update

Can I rent a vehicle during a lockdown?

In areas under lockdown or stay at home orders, it’s the renter’s responsibility to ensure they are meeting requirements under health orders, including only travelling for essential purposes. Unless noted below, Budget remains open to serve those that meet these essential purposes. You may be asked to verify or provide confirmation that you’re travelling for permitted reasons.

I currently have a Budget vehicle, what do I do?

If you currently have a vehicle and are due to return during the lockdown or need to extend the rental due to the lockdown, please contact us on 1300 362 848.

Do I need to wear a mask at Budget locations?

Yes, it is a requirement to wear a mask at all times, where mandated by state and territory health orders. You may also be asked to check in using a QR code, for contact tracing purposes where required. 


Stress Free Booking

Can I reserve a vehicle with flexibility to change or cancel? I have a booking and need to cancel because of COVID-19. What do I do?

To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.

If you have a booking and need to cancel because of Covid-19, please contact our reservations team at reservations@budget.com.au or call 1300 362 848.

Can I travel within my state or territory? Can I travel interstate?

States and Territories have applied their own restrictions to intra and interstate travel, including closing their state borders. Prior to making a booking, we advise all customers to keep updated on the latest State and Territory developments here.


Keeping You Safe

What steps are Budget taking to ensure my collection and drop off is safe and my vehicle is sanitised?

The Budget Worry-Free Promise is our relentless commitment to keep every one of our customers and employees safe. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces. Find out more about our cleaning protocols and our 15-point cleaning checklist here.

Can I pick up my vehicle with minimal contact?

The worry-free promise allows customers to pick up and drop off vehicles with minimal contact. Paperless rental agreements have been instated, and upon returning the vehicle customers will receive their booking receipt via email

Do I need to wear a mask when I collect or return a vehicle?

Yes, as a condition of entry, please remember to wear a face mask when collecting and returning vehicles at any airport or Victorian location.


Location Opening Hours & Closures

Are your location hours changing or closing? How will customers know where to go?

We strive to keep the majority of our locations open and fully operational. However, due to various travel and government restrictions, some of our locations may have reduced hours or be temporarily closed.

If that occurs, and you have an upcoming rental, you will be contacted by a member of our local team, who will advise on the nearby substitute location for you to pick up or drop off your rental vehicle.

The following Budget Australia locations are closed until further notice:

Location Alternate Location  

Cairns City

Kings Cross

Southern Cross

Wellcamp Airport 

Palm Cove

Esperance City

Esperance Airport

Devonport Ferry

Yeppoon

Grafton

 

 

Cairns Airport

World Square

Southbank

Toowoomba City

Cairns Airport

Albany Airport

Albany Airport

Devonport City

Rockhampton

Ballina/Coffs Harbour

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Updated: 5 October 2021