Customer advice regarding the Coronavirus

At this time when the world is recovering and starting to reopen, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

Do I need to wear a mask when I collect or return a vehicle in New South Wales, Victoria or Brisbane?

Yes, as a condition of entry, please remember to wear a face mask when collecting and returning vehicles.

Can I reserve a vehicle with flexibility to change or cancel?

To travel with complete flexibility, select the Pay at Counter option. This option offers free modifications or cancellations at any time.

What steps is Budget taking to ensure my collection and drop off is safe and my vehicle is sanitised?

The Budget Worry-Free Promise is the assurance that we’ve taken countless safety measures to make the experience safe for everyone.

We have enhanced our cleaning protocols, including utilising disinfectant that protects our customers and employees against pathogens. All vehicles are cleaned before every rental, paying special attention to high touch point surfaces such as the steering wheel, indicators, dashboard, hand grips, in-car entertainment controls, cup holders, keys, centre consoles, and all door handles, both inside and out.

The Worry-Free Promise allows customers to pick up and drop off vehicles with minimal contact. Paperless rental agreements have been instated, and upon returning the vehicle customers will receive their booking receipt via email.

Find out more about the Budget Worry-Free Promise including the safety and vehicle protocols here.

What should I do if I have already made a booking, but it’s impacted by the Coronavirus?

For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Australia for rentals due to start before 1 July 2021.

To make any changes, please contact our reservations team or call 1300 362 848.

Am I now able to travel within my state in Australia?

States and Territories have applied their own restrictions to intrastate travel, including closing their state borders.

Prior to making a booking, we advise all customers to keep updated on the latest States and Territories developments here

What about Australian interstate rentals where state borders have closed?

One way rentals are not allowed interstate during the duration of border lockdowns. Any new reservation should be made having reflected the right understanding of what could be allowed at the time of reservation.

Are your location hours changing or closing? How will customers know where to go?

We strive to keep the majority of our locations open and fully operational. However, due to various travel and government restrictions, some of our locations may have reduced hours or be temporarily closed.

If that occurs, and you have an upcoming rental, you will be contacted by a member of our local team, who will advise on the nearby substitute location for you to pick up or drop off your rental vehicle.

The following Budget Australia locations are closed until further notice:

Location Alternate Location

Port Douglas


Kings Cross

Surfers Paradise

Southern Cross

Wellcamp Airport 

Cairns City

Palm Cove

Mount Isa City

Esperance City

Esperance Airport

Cairns Airport

Noosa Heads 

World Square



Toowoomba City

Cairns Airport

Cairns Airport

Mount Isa Airport

Albany Airport

Albany Airport

Updated: 11 January 2021