Customer advice regarding the Coronavirus

At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.

The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.

What should I do if I have already made a booking, but it’s impacted by the Coronavirus?

If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be cancelled without charge.

To make any changes, please contact our reservations team reservations@budget.com.au or call 1300 362 848.

For any customers who have booked through a third-party broker or website, please contact them directly for further guidance should your travel be disrupted.

What about bookings not directly impacted by Coronavirus restrictions?

For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Europe, Australia and New Zealand for rentals due to start before 1st May.

To make any changes, please contact our reservations team reservations@budget.com.au or call 1300 362 848.

Are your location hours changing or closing? How will customers know where to go?

We strive to keep the majority of our locations open and fully operational. However, due to various travel and government restrictions, some of our locations may have reduced hours or temporarily close.

If that occurs, and you have an upcoming rental, you will be contacted by a member of our local team, who will advise on the nearby substitute location for you to pick up or drop off your rental vehicle.

The following Budget Australia locations will close, or are already closed, until further notice:

Location Closing Date Alternate Location

Avalon Airport

Port Douglas

Airlie Beach

Redcliffe

Noosa

Biloela Airport

Kings Cross

Surfers Paradise

Southern Cross

Proserpine

East Bentleigh

Wellcamp Airport  

30 April 2020

26 March 2020

27 March 2020

27 March 2020

27 March 2020

27 March 2020

27 March 2020

27 March 2020

30 March 2020

27 March 2020

30 March 2020

27 March 2020

Geelong

Cairns

Proserpine

Perth Airport

Maroochydore 

Biloela City

World Square

Ashmore

Southbank

Mackay

Brighton

Toowoomba City

Is Budget taking any additional precautions to help reduce the spread of the Coronavirus?

We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.

To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces.

We advise all our customers to keep updated on the latest developments from the World Health Organisation World Health Organisation and the Australian Department of Health.

Updated: 30 March 2020